Terms and Conditions

Welcome to Laushe By Zahra. By visiting our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website.

1. About Laushe By Zahra

Laushe By Zahra is an online store offering selected skincare, beauty, wellness and healthcare-inspired products. These may include skincare items, liquid blush, desi ghee, panjiri, health blends, oils and other natural care products.

Throughout these Terms, "we", "us" and "our" refer to Laushe By Zahra. "You" and "customer" refer to any person using our website or buying from us.

2. Use of Our Website

By using our website, you confirm that you are at least the age of majority in your country, or you are using the website with permission from a parent or guardian.

You agree not to misuse our website, copy our content, attempt to damage the website, make fake orders, or use our store for any illegal or harmful activity.

3. Product Information

We try our best to display product details, descriptions, images, prices, ingredients and usage information as clearly and accurately as possible.

However, product colours, packaging and appearance may slightly vary due to screen settings, lighting, supplier updates or product batches.

For natural and handmade-style products, slight differences in colour, texture, taste, smell or consistency may occur. This does not mean the product is faulty.

4. Health, Skincare and Wellness Disclaimer

Our wellness, skincare and healthcare-inspired products are made for general personal care, beauty, nutrition and wellbeing purposes only.

They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Results may vary from person to person. Always read the product information, ingredients and usage instructions before use.

For skincare products, we recommend doing a patch test before full use. Stop using the product if irritation, redness or discomfort occurs.

For edible wellness products such as panjiri, ghee, health blends or similar items, please check ingredients carefully before use, especially if you have allergies, dietary restrictions, medical conditions, are pregnant, nursing, or buying for children.

5. Allergies and Ingredients

Some of our products may contain or come into contact with allergens such as nuts, dairy, seeds, gluten, herbs, oils or natural extracts.

It is the customer's responsibility to read the ingredients and check suitability before purchasing or using any product.

We are not responsible for allergic reactions, sensitivities or misuse of products where ingredients have been provided.

6. Orders and Acceptance

When you place an order, you agree that all information provided is correct, including your name, delivery address, phone number and payment details.

After placing an order, you may receive an order confirmation. This does not always mean the order has been accepted. We reserve the right to cancel or refuse any order if there is an issue with stock, payment, pricing error, delivery location, suspected fraud or any other reasonable reason.

7. Prices and Payments

All prices are shown in the currency displayed on our website.

We reserve the right to update prices, offers, discounts and product availability at any time without prior notice.

Payment must be completed before the order is processed, unless we have agreed otherwise.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe shown on our website or at checkout.

Delivery times are estimates only and may be affected by courier delays, public holidays, weather, address issues or other circumstances beyond our control.

Please make sure your delivery details are correct. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

9. Returns, Refunds and Exchanges

Returns and refunds are handled according to our Refund Policy.

Due to hygiene, skincare, beauty, edible and personal care reasons, some products may not be eligible for return once opened, used or damaged after delivery.

If your item arrives damaged, incorrect or faulty, please contact us as soon as possible with your order number and clear photos of the issue.

10. Offers and Promotions

From time to time, we may run offers, discount codes, bundles or promotional deals.

Offers may be limited by time, stock, product type or customer eligibility. We reserve the right to change, pause or cancel any promotion at any time.

Discount codes cannot be applied after an order has already been placed unless we choose to allow it.

11. Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we may contact you to offer an alternative, delay the order, or issue a refund for the unavailable item.

12. Personal Information

Your personal information is handled according to our Privacy Policy.

By using our website and placing an order, you agree that we may collect and use your information to process orders, arrange delivery, provide customer service and improve our store.

13. Intellectual Property

All website content, including product images, text, branding, logos, designs, graphics and layouts, belongs to Laushe By Zahra or its content suppliers.

You may not copy, reproduce, edit, sell or use our content without written permission.

14. Customer Reviews and Content

If you submit a review, photo, comment or message to us, you allow us to use it for marketing, website content and social media unless you clearly ask us not to.

Reviews must be honest and must not include abusive, false, offensive or illegal content.

15. Limitation of Liability

We are not responsible for any loss, damage, reaction, delay or issue caused by incorrect use of products, failure to follow instructions, allergies, third-party delivery services, website downtime or circumstances beyond our control.

Our maximum responsibility for any order is limited to the amount paid for that order.