Privacy Policy

At Laushe By Zahra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

This website is operated by Laushe By Zahra.

Throughout this policy, "we", "us" and "our" refer to Laushe By Zahra. "You" and "customer" refer to any person visiting our website or purchasing from our store.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Your name
Email address
Phone number
Billing and delivery address
Order details
Payment confirmation details
Messages or enquiries you send to us
Website usage information such as pages visited, device type and browser type

We do not store your full payment card details. Payments are processed securely through our payment provider.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Confirm payments
Send order updates and delivery information
Respond to your questions or complaints
Provide customer support
Improve our website, products and services
Prevent fraud and protect our store
Send marketing messages, only where allowed or where you have agreed

We only use your information for genuine business purposes connected to our store.

4. Marketing Messages

If you sign up for our newsletter, offers, WhatsApp updates or marketing messages, we may contact you about new products, offers and store updates.

You can unsubscribe or ask us to stop sending marketing messages at any time.

5. Sharing Your Information

We may share your information with trusted third parties only when needed to run our store, such as:

Payment providers
Delivery and courier companies
Website hosting platforms
Email or SMS service providers
Customer support tools
Legal or regulatory authorities if required

We do not sell your personal information.

6. Payment Security

All payments are handled by secure third-party payment providers. We do not keep your full card details on our own systems.

Please make sure you only enter payment details through our official website checkout.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking tools to improve your shopping experience.

Cookies may help us:

Remember your cart
Understand website traffic
Improve website performance
Show relevant products or offers
Support marketing and advertising

You can manage or disable cookies through your browser settings, but some parts of the website may not work properly without them.

8. Data Storage and Protection

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no online system is completely secure, so we cannot guarantee absolute security.

9. How Long We Keep Your Information

We keep your personal information only for as long as needed for order processing, customer service, legal, tax, accounting and business record purposes.

When your information is no longer needed, we will delete it or securely store it where required by law.

10. Your Rights

Depending on your location, you may have the right to:

Request a copy of the personal information we hold about you
Ask us to correct incorrect information
Ask us to delete your personal information
Ask us to stop using your information for marketing
Withdraw consent where consent was given
Make a complaint if you believe your data has been misused

To make a request, please contact us using the details below.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or policies of third-party websites. Please read their privacy policies before sharing information with them.